Sales conditions
The currency of the program is the one reflected on the invoice.
Prices shown on the website are valid for departures between 01/01/2024 and 30/11/2024.
NACEL SALES CONDITIONS
BOOKING
To book your stay, please fill in the booking form online.
To validate your booking, we will take a booking deposit of 300 USD on your credit card account. The final payment will usually be requested 6 weeks before the arrival at your final destination. Note that some programs may require earlier payments, please inquire.
Nacel will send you an email that acknowledges receipt of the booking form and creates your Trip on our Mytripabroad Portal. You will receive a link to connect to the Portal and sign a web form serving as your contract with Nacel.
COST OF THE STAYS
The prices indicated on this website are valid for any program starting between January 1st, 2024, and November 30th, 2024. For some programs, prices may vary because of local conditions, late registration, or other reasons.
DEADLINE
For late bookings, full payment should be sent to NACEL with the application form. Nacel may refuse late and/or incomplete bookings without any penalties.
The bookings are closed without notice as soon as the number of participants allowed per program is reached.
CHANGE OF PROGRAM
Any change of program requested by the client will generate an extra cost of 80 USD, for administration fees. No change of program can be accepted less than 30 days before the beginning of the program.
INFORMATION
The main objectives of NACEL programs are the learning of foreign languages and the discovery of other cultures and civilizations. The program is not a touristic one. For some summer programs, a complete detailed itinerary will be sent to the participant 4 weeks before the beginning of the stay.
Between 3 days and 10 days before the arrival, the information on the host family will be sent to the participant. However, in case of late bookings (less than 6 weeks before the beginning of the session), or cancellation of one host family, this deadline cannot be guaranteed.
CANCELLATION OF A STAY FROM THE PARTICIPANT
All cancelation requests must be signed and sent to NACEL. The date of postmark, fax, or e-mail reception will be considered the valid date of cancellation.
Generally speaking, when the cancellation is confirmed more than 45 days before the beginning of the stay, cancellation fees are 300 USD. Less than 8 days before the arrival, 100 % of the cost of the stay is due. No refund will be done for a participant who begins a program, and who decides to shorten it.
Booking deposits are never refunded.
Please note that some programs require a higher non-refundable deposit as well as specific cancellation fees. These specific sales conditions are indicated in the program booklet, available on request. Please inquire.
In case of visa denial, Nacel's cancellation policy varies depending on the program chosen by the student. Please refer to us if you have questions regarding the specific program that you want to book. Please contact us if you have questions about the specific program you wish to book.
CANCELLATION OF A STAY BY NACEL INTERNATIONAL
The organisation of the stays may be directly linked to a certain number of participants.
In case the number of participants is not reached 21 days prior to the beginning of the program, NACEL may cancel the stay and refund all the money paid by the customer to Nacel. This cancellation cannot be less than 21 days prior to the beginning of the program.
Moreover, NACEL reserves the right to cancel the application of a participant if the balance of the stay is not paid 31 days prior to the beginning of the program, or if the application is incomplete, or if the information is wrong, or if new information on the participant is not compatible with the program. Cancellation fees will apply as mentioned above because Nacel will consider that the responsibility of the cancellation is due to the participant or to the parents.
INSURANCE
Individuals should book travel insurance. Some programs require civil liability insurance.
Travel insurance and other extra insurance remain the responsibility of the student. Please inquire.
RESERVES
1. NACEL reserves the right to refuse an application in case the participant does not respect the requirements of a program.
Any false declaration or lack of information can lead NACEL to refuse an applicant or send him/her back to his/her home country, at his own charge.
2. To benefit from the stay, the participant must be autonomous and in good health, compatible with all journeys, activities, and locations. In case the health or some special requirements of the participant are incompatible with the stay’s participation, NACEL can refuse the application or repatriate the participant if the stay has already begun.
3. NACEL's responsibility only covers services included in the program. Other services contracted directly by the student or the agent are not the responsibility of NACEL.
4. Locations indicated in the brochure generally cover a region. If a town is indicated, it should be understood that the student may be placed in the region surrounding the town.
5. Tuition hours include breaks, tests, and exams. There is no tuition on national and local bank holidays.
6. The dates, number of full boards, half boards, or nights, indicated in the brochure are those known at the date of printing. In the case that this information changes the participant will be immediately informed.
7. In case the arrival and/or departure arrangements need to be changed due to last minute- special events (flight delayed, connection missed, etc ). Nacel will reorganize the whole accordingly and will charge the participant the extra fees directly generated by the changes.
RESPONSIBILITY
NACEL cannot be responsible in case of inclemency or any events due to circumstances out of our control.
Participants are responsible of their pocket money, passport or any other ID document, and international transportation tickets.
Nacel would not be responsible in case of a participant being refused to enter or leave the foreign territory due to administrative problems, or because of non-respect of the national laws.
COMPLAINT
Complaints should be sent to NACEL by regular post less than 3 months after the end of the program.
DISCIPLINE
In case a group leader or a local NACEL representative could not go on with assuming a participant, whose behavior could be prejudicial to the stay, the natural parents would take all the dispositions to organize the journey back to the home country of their child, at their expenses and without any delay.
All applicants coming to a foreign country must agree to comply with national laws. Any offense or criminal action will lead Nacel to immediately repatriate the student to his/her home country at the parents' expense.
Repatriation does not prevent the student from being taken to justice by local authorities. It is impossible to give a comprehensive list of offenses, but alcohol, drug, sexual abuse, and shoplifting will lead to immediate repatriation.
PHOTOS
During the stay, photographs of a participant can be taken. The participant and its legal representatives agree that NACEL uses the photos to illustrate future documentations.
Photos on this website are just illustrations and are not contractual.
The non-medical information collected and recorded on customers booking a Nacel program is processed by Nacel. Unless a customer refuses, private information such as e-mail and/or postal address may be available to some of our partners.
